Privacy Policy

Website Privacy Notice

This page was last updated on 25.05.19.  Whenever this notice is changed in a material way, you will be notified.

Please read this privacy notice carefully as it sets out how Sapphire Environmental Ltd uses your personal information. If you make a purchase through our website or engage our services, Sapphire Environmental Ltd shall act as a data controller to process your personal data. If you have any questions about this privacy notice, please contact us at [email protected] or on 01759 369582 before using this website.

Sapphire Environmental Ltd service and maintain many makes and models of package sewage treatment plants across the UK as well as supplying products associated with private sewage treatment plants and septic tank maintenance through our web shop. Sapphire Environmental Ltd processes your personal data in accordance with data protection laws in the UK.

We may make changes to this privacy notice occasionally by updating this page. We recommend that you should check this page intermittently to keep up to date with any changes that occur so that you approve any changes.  However, if these changes have a relevant impact on the way we process your personal data, you will be informed by email.

What is personal information?

"Personal information" is information relating to an identified or identifiable individual which we collect when you engage our services or make purchases through our website. When using this website or taking out a maintenance agreement, it is important that you only provide us with your own personal information and ensure that the personal information you provide is accurate and up to date. You will be responsible for any inaccurate, third party or false personal information that you provide to us. 

What information do we collect?

Sapphire Environmental Ltd has not enabled any cookies on our website and do not record any personal information other than that which is presented for making a purchase through the online shop.  We store the service history for all our maintenance customers in order to enable us to provide the best service possible.  These records are stored for no more than five years in accordance with guidelines from the Environment Agency.  All service records going back further than five years are physically destroyed and deleted from our systems where applicable.

When you set up a user account, submit an online enquiry or request information from us, we may ask for some or all of the following information, in addition to such additional information as you may volunteer:

  • your name;
  • account password;
  • role;
  • company name;
  • email address;
  • postal address;
  • telephone number; and
  • project name.

Once you create and log in to your user account or submit information through our website we will know who you are and you acknowledge that your activities on the website and information about you and/or your company may be recorded on our systems, which includes cloud-based systems.

Some mandatory information is required which is indicated by an asterisk(*), but other information is optional.  If you do not want to give us certain information you do not have to but it does help us to respond to your enquiry. If you do not provide the mandatory information we may refuse to accede to the request for which this information was requested.

You hereby agree with the collection of personal data as described above.

What do we do with the information we collect? 

We use your information in the following ways:

  • to comply with our legal obligations;
  • to identify you and communicate with you;
  • to investigate and respond to potential violations of law or of our website policies as well as to potential breaches to any third parties’ systems and networks where relevant;
  • to provide you with this website and our products and services (whether available via the website or offline);
  • to provide you with a user account;
  • to keep internal records;
  • to develop products and services;
  • to develop our website and online shop;
  • to fulfil your requests and answer your queries or complaints;
  • for our own market research only to assess marketing strategies and campaigns;
  • to better improve our customer relations by updating contact details and other relevant information where applicable;
  • to enable delivery of our products and services to you;
  • to market our own products and services to you; through means such as newsletters and invitations to events; and
  • by sending necessary information to sub-contractors outside of Sapphire Environmental Ltd who we engage on occasion to help us to provide a better network of servicing sewage treatment plants (and associated equipment) across the UK.  All sub-contractors engaged by Sapphire Environmental Ltd have each been approved by us ensuring that customer information supplied by us is not used for any other purpose than completing servicing works on our behalf and in full accordance with UK privacy laws and in due compliance with applicable laws;
  • for the distribution of products sold through the website (this purpose will only apply where you have given us your explicit consent).  

You acknowledge and agree to allow Sapphire Environmental Ltd to process your personal data for the purposes listed above.

We limit the extent of our direct marketing by not sending emails, letter or making telephone calls regarding information on offers, products, services, etc, and would not do so unless you have explicitly told us to.

We do not provide any customer’s personal information to external organisations (i.e. to contractors, merchants, distributors and retailers, which are outside of Sapphire Environmental Ltd.) for their own direct marketing purposes in relation to Sapphire products and services without your explicit consent.

If at any time you want to amend or delete your information submitted to us for direct marketing purposes by Sapphire Environmental Ltd, please contact Sapphire Environmental Ltd so that they can unsubscribe you from our systems.

Who do we share this information with? 

As we operate as single enterprise, we do not share information with any other parties for the purposes of data analysis or processing.  This is all done within the company structure. 

We may disclose your personal information (if you have so permitted) to third parties located in the UK for the purposes of providing services pertaining to your sewage treatment plant or plants. We do not give permission for these parties to contact you about their promotions, services, events and other activities in relation to Sapphire Environmental Ltd products and services or for any other reason without your explicit consent.

We have in place measures that protect your data adequately. For further information on how we store your data to keep your information safe please contact us at [email protected] or on 01759 369582.

Where third parties to Sapphire Environmental Ltd provide you with a service on our behalf, or help us provide the service to you (e.g. sending you a piece of literature that you have requested from us or helping us respond to your request regarding the technical operation of the website), we may share your personal information with those organisations who will only use the information to provide the relevant service. However, we will retain control of your personal information and any third-party service provider that we use must act in accordance with our instructions and protect the confidentiality and security of the personal information as appropriate.

We may also share your personal information with a purchaser or potential purchaser of our business.

If requested by a court, the police or other law enforcement agencies to disclose your personal information we would have to do so in accordance with UK law.

Retention of your information 

We only retain your personal information for as long as is necessary for us to use your personal information as described above or to comply with our legal obligations.

Where your personal information is processed with your consent (e.g. for the marketing purposes), such personal information is retained until you revoke the consent for such processing, or until the time limit dictated by law is reached.

Your rights, how to get copies of or amend the information we have collected and how make a  complaint

You may request details of the personal information that we hold about you under data protection laws. If you would like a copy of the information held about you, please contact us at [email protected] or by telephone on 01759 369582.

You reserve the right to oppose the processing of your data for the purposes of marketing.  This is provided that there is no legal obligation for us to carry out this processing, and provided that this right of opposition has not been excluded by an express clause in the document authorising this processing.

If you think any information held by Sapphire Environmental Ltd about you is incorrect, incomplete or is being processed improperly, please write to us as soon as possible and we will delete, block, correct, update or cease to process any information subject to the terms provided for by the law.

If you wish to make a directive about the handling of your personal information after your death, please let us know and we will oblige.

If you wish to make a complaint about an alleged breach of the law, we ask that you send us your complaint in writing to Sapphire Environmental Ltd. We will respond to complaints and implement any remedies subject to the terms provided for by the law. 


Sapphire Environmental Ltd is committed to ensuring that your information is secure. In order to prevent unauthorised access or disclosure we have put in place suitable physical, electronic and managerial procedures where relevant to safeguard and secure the information we collect.

If at any time you become aware of or suspect a security incident (for example, your password for accessing your registered account on this website is compromised or you receive any suspicious communication from anyone claiming to be from Sapphire Environmental Ltd or from a duplicate website or business), please inform us immediately by contacting us in writing by email at [email protected] or by letter to our postal address (see our Contact Us page for details).

Linking to other websites

Our website or email correspondence messages sometimes include links to recommended other third-party websites which are not within our control. Once you have left our website or email correspondence, we cannot be held responsible for the content of these third-party websites or the protection and privacy of any information which you provide to those websites/companies. Always exercise caution and examine the privacy notice and all other policies applicable to the website in question.


By using, or continuing to use, our services and our website, and/or providing your personal information after having reviewed this website, you will have consented to the terms and conditions presented to you in this privacy notice, so that the data controllers may continue to process said information unless and until you oppose to one or more of the purposes indicated above or revoke your consent therefor or altogether according to the terms and conditions herein.